Shipping policy

 

AROE artefacts pieces are thoughtfully handcrafted one by one, which means slight variations may occur from one item to another. These subtle differences are not imperfections, but a reflection of the handmade process and a testament to the uniqueness of each creation. We believe these details make every piece a one-of-a-kind expression of craftsmanship and individuality.

Delivery within Australia takes approximately 2–5 business days, depending on the selected service. Please note that AROE is not responsible for shipping delays, or for items lost or damaged in transit by the courier.

If you need your order to arrive by a specific date, please email us at info@aroe.com.au, and we’ll do our best to accommodate your request.

Important Information for International Orders

We're based in Australia, and we’re so excited to share AROE with you wherever you are in the world. Please note that some countries may charge customs duties, taxes, or import fees upon delivery — these vary depending on local regulations and are the responsibility of the customer.

We always do our best to get your order to you on time, but delays can happen due to customs processing or local postal services.

If you’re unsure about your country’s import rules or have any questions, feel free to reach out to us at info@aroe.com.au — we’re here to help.

Thanks so much for your understanding and support!